Our products are made from marine grade 316 stainless steel and plated in real 18k gold, ensuring durability and a luxurious finish. We also offer options finished with a sleek stainless steel polish for a sophisticated look.

Yes, our products are designed to cater to various dog sizes and breeds. Whether you have a small, medium, or large dog, you'll find options that fit comfortably and stylishly. View our Size Guide for more details.

To measure your dog's neck for the perfect fit, wrap a soft measuring tape around the base of their neck where the collar usually sits. Make sure to leave enough room for comfort. Watch our instructional video here for step-by-step guidance.

To maintain their shine, we recommend gently wiping our products with a soft cloth after use. Avoid exposing them to harsh chemicals or saltwater to preserve their quality over time.

If you've selected the wrong size, don't worry! We offer free size exchanges within 30 days of delivery. Simply keep the item in its original plastic seal until you're certain it fits perfectly. Each customer is eligible for one size exchange.

We offer free shipping on all orders worldwide. Your order will be processed promptly and delivered to your address with care. View our full shipping policy here.

You can return your item within 30 days of the delivery date. Please ensure all items are in their original packaging for us to accept your return. Note that shipping costs on returned items are non-refundable.

For any inquiries or assistance, you can reach us at info@caninecubans.com.au or use the contact form on our website. Our customer service team is ready to help!